Welcome to our FAQ section, where we aim to clarify all your doubts about Rental Five. Didn’t find what you were looking for? Get in touch with us for more information. Ready to hit the road? Book your perfect car with us today!

FAQs

Yes, we accept payment by bank slip (boleto). The boleto has a due date of 3 days from the date of issue. The reservation will be held until the boleto is paid.

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Yes, we accept payment by bank transfer and deposits.

Orders that have not been paid have a due date of 3 days from the date of reservation.

Yes, we offer loyalty programs and discounts for frequent customers.

Customers need to provide a copy of a valid driver’s license and a photo ID.

We offer rental periods ranging from a few hours to a month or more, depending on the customer’s needs.

Reservations can be canceled up to 24 hours in advance to avoid cancellation fees.

We offer airport pick-up and drop-off services. This service may be subject to additional fees depending on the location.

International customers must present a valid international driver’s license to rent a car.

Generally, there is no mileage limit, but this may vary depending on the vehicle and rental agreement.

Yes, we offer 24/7 roadside assistance.

Yes, you can make changes to your reservation by contacting us in advance.

Yes, we offer insurance options for rented cars for added peace of mind.

There may be restrictions depending on the state and rental agreement. Please refer to our terms and conditions for more details.

Yes, we offer rental options for just a few hours for your convenience.

Yes, we have options for wheelchair-accessible vehicles.

No, smoking is not allowed in rented cars to maintain the vehicle’s quality.

The fuel policy is “full to full”: customers must return the vehicle with a full tank.

Yes, we offer child safety seats as an additional option.

Customers need to present a valid driver’s license and a photo ID.

We do not offer car rental with a driver.

Yes, some sports or luxury cars require a minimum age of 25 to rent.

Yes, we offer pick-up and drop-off services at hotels or airports. These services may be free or paid, depending on the region.

The minimum age to rent a luxury car is 25.

No, we require a valid credit card for the rental.

Yes, there is a 1-hour grace period to return the car.

We do not offer wheelchair rental.

Traffic violations are the responsibility of the renter, who must pay the associated fines and fees.

Yes, we offer discounts for long-term rental agreements.

Yes, we offer insurance options to cover rented cars in case of accidents.

Yes, you can take your pet, but you must keep them secure and avoid damage to the vehicle.

Yes, there is a 1-hour grace period to return the car.

Yes, there may be an additional fee for returning to a different location.

Yes, we have partnerships with some accommodation providers to offer discounts to our customers.

No, it is forbidden to smoke in the rental car.